This publication is general information only and is intended to assist you in understanding the services offered by Fortune Hunters. The information contained in this publication is for Australian residents only. The information does not take into account the particular objectives or unique situation of any potential reader. It does not constitute, and should not be relied on as business advice or recommendations (expressed or implied) and it should not be used as an invitation to take up any services. No decision or activity should be undertaken on the basis of this information without first seeking qualified and professional advice. Fortune Hunters, its employees or contractors do not represent or guarantee that the information is accurate or free from errors or omissions and therefore provide no warranties or guarantees. Fortune Hunters disclaims any and all duty of care in relation to the information and liability for any reliance on investment decisions, claiming the use or guidance of this publication or information contained within it.
Business Backbone Pty Ltd ABN: 28 109 263 658 is licensee of the trading name Fortune Hunters. It is agreed and/or otherwise acknowledge that the licensor of the trading name Fortune Hunters disclaims all and any guarantees, undertakings and warranties, expressed or implied, and shall not be liable for any loss or damage whatsoever (including human or computer error, negligent or otherwise, or incidental or consequential loss or damage) arising out of or in connection with any use or reliance on the information or advice provided by any business coaches operating under Fortune Hunters.
We aim to protect and maintain the privacy, accuracy and security of the personal and financial information you give us. Keeping this information private is very important to us.
We are bound by the National Privacy Principles under the Privacy Act. This policy explains how we will collect, store, verify, use and disclose the information we hold about you and the conditions under which your information may be accessed.
What type of information does Fortune Hunters hold?
The type of information we collect and hold about you varies depending on the type of product or service we provide you. You may choose not to provide us with your personal information. Depending on the nature and quality of the information you choose to withhold, we may not be able to provide you with accurate or complete financial advice.
How does Fortune Hunters use this information?
We use the information to provide you with product advice or services, in particular to assess your business needs and determine strategies and recommendations consistent with your business needs, objectives and personal circumstances.
We may also use the information to send you material about other products and services. If you do not want to receive this type of material, please advise us and we will stop sending you this information.
Does Fortune Hunters disclose your personal information to other companies?
Fortune Hunters may share information with organisations that assist us to administer your investments or provide you with products and services.
How does Fortune Hunters handle a request for access to personal information?
Under the National Privacy Principles, you have the right to access the information we hold about you. You can access the information in many ways, where you wish to access information about you, contact your adviser and they will make arrangements for you to do so.
In some circumstances we may refuse you access to your personal information, these circumstances are limited to situations where your request may unreasonably impact upon another person’s right to privacy. If we are entitled under the National Privacy Principles to refuse to give you access, we will tell you and provide reasons for our decision.
What if some of the information Fortune Hunters holds is wrong?
Please advise us if the information we hold about you is wrong or has changed. We want our records to be accurate, complete and up to date and we rely on the accuracy of the information to provide you with appropriate advice.
We maintain a record of your personal profile, which includes details of your objectives, financial situation and needs. We also maintain records of any recommendations made to you.
While committed to your privacy we are also committed to providing parties with whom we have a business relationship and who have provided us with your details by way of referral, with information to help them better serve your needs and better understand the advantages we provide to you as a mutual client. We do this by providing broad information on client communication levels and on acceptance of advice provided.
If you wish to examine your file, we ask that you make a request in writing and allow up to fourteen (14) working days for the information to be forwarded. You have the right to request the return of your original file. In such case Fortune Hunters reserve the right to keep a copy of your original file.
We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
If the information sought is extensive, we will advise of the likely cost in advance and can help to refine your request if required
How do I make inquiries or complain about a breach of privacy?
If you require more information about the ways Fortune Hunters manages personal information or wish to make a complaint about a breach of your privacy, you should contact us at:
Attention: Fortune Hunters Privacy Officer
Postal: Unit 1, 1 Pacific Street
BRONTE, NSW, 2024
Telephone: 0429 991 572
If you have a complaint
Fortune Hunters would like to provide you with the very best customer service at all times. We understand that sometimes there may be issues that you would like to resolve. The recommended course of action is:
- Speak to your confidant. Clarify why you are not happy and if there is additional information you require please put this in writing. In our experience most issues arise from miscommunication so it may be able to be resolved by further explanations or information being provided.
- Should you feel that your confidant has not met your expectations regarding your experience please let Fortune Hunters know. Our complaints email address is email@example.com.
- The Complaints Officer will:
- Respond to your complaint within one business day of it being received.
- Contact you via phone to confirm you have submitted the complaint, Fortune Hunters follow an e-fraud escalation system for complaints.
- You will receive a written response within 72 hours (3 working days) from a member of the Fortune Hunters team.
- We will endeavor to resolve your complaint as soon as possible with a fair solution. We will then have 45 days to respond to your complaint, although we will aim to respond sooner. If your complaint is complex and is likely to take longer than 45 days, then we will notify you prior.